Host Manager
Watford
| £35,000k
Managing reservation bookings in the lobby area is an essential task that must align with the Company guidelines and agreed brand standards. It involves delivering a warm and efficient welcome to our guests, ensuring that their individual requirements and expectations are met. Despite the availability of technology for guests to check in and out, it is crucial for the team to provide a personal experience.
A warm and efficient welcome is vital to create a positive first impression. The team should greet guests with a friendly smile and a genuine desire to assist. They should be attentive to guests’ needs and ensure a smooth check-in process. This may include verifying identification, providing room keys, and explaining the hotel’s facilities and services.